Frequently Asked Questions
General
Yes, however residents are responsible for painting the walls back to the original color at move-out.
Residents must contact the office for approval before installing a satellite dish. Satellites must be installed within your patio. A satellite addendum must be completed, and a deposit is required.
Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.
At Preston Oaks, you can choose from two 1-bedroom floor plans (665-725 sq. ft.) and two 2-bedroom options (890-1,050 sq. ft.). Explore our Floor Plan page to view layouts, 360° tours, and current pricing and availability.
Services
Yes, we offer an after-hours courtesy patrol. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.
Amenities
Yes, our residents enjoy access to the 24-hour fitness center, which is equipped with a variety of cardio and strength training equipment.
Preston Oaks is home to a sparkling pool with comfortable lounge seating. Our pool is open for residents and their guests for seasonal use Tuesday to Sunday from 10:00 am-10:00 pm.
Our four spacious floor plans feature ceiling fans, walk-in closets, a fireplace, electronic thermostats, and are cable ready. Select homes include washer and dryer connections. Visit our Amenities page to explore all our apartment and community amenities!
Packages are delivered to the resident's doorstep.
Neighborhood
Visit the Department of Energy website to locate nearby charging stations at https://afdc.energy.gov/fuels/electricity-locations.
The closest schools to our community are Anne Frank Elementary, John Pershing Junior, and Hillcrest High School.
The closest airports to Preston Oaks Apartments are DFW Aiport and Dallas Lovefield 20 minutes away!
Preston Oaks is home to an onsite pet park! Plus, We are also 7 minutes away from Wagging Tail Dog Park.
Preston Oaks Apartments 5 minutes away from a Tom Thumb.
The closest hospital to Preston Oaks Apartments is Medical City Dallas, just 7 minutes away.
Preston Oaks Apartments less than 3 miles from the Galleria Dallas shopping mall.
Lease
After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.
Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.
Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
Preston Oaks
P.O. Box 3687
Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
Yes! Our lease terms start at 1 month.
We offer lease terms ranging from 1 - 15 months.
Payments
Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.
Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are procaessed, any remaining balance will be refunded to you.
Rent is due by the 1st of each month.
Resident Portal
Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Pets
"Preston Oaks does not permit the following animals including exotic animals: ferrets, squirrels, skunks, foxes, pigs, large tropical birds, spiders, lizards, snakes, and rabbits. Small rodents (hamsters, guinea pigs, rats, mice, etc.) must be housed in an appropriate housing. Crustaceans and amphibians must be kept in an appropriate terrarium with a secure top. Small birds must be kept in a secure cage. An animal deposit is not required for these animals. Aquariums must not exceed 50 gallon capacity. Renter’s insurance is required."
Yes, Preston Oaks Apartments is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.
We allow 2 pets per household.
Our pet-friendly community offers a gated pet park to keep your furry friends happy. Contact our leasing team for details on pet restrictions or additional pet-related amenities!
Parking
Visit the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations
Yes, each apartment home includes one assigned carport space for convenient parking.
Guests must be registered via the guest login of our virtual parking program through ApartmentPermits.com and can only park in spots marked “Visitor”.
At Preston Oaks Apartments, we offer residents covered, assigned, and open parking options. For availability and pricing for our covered and assigned parking, please contact our office.
At Preston Oaks Apartments , we allow up to 1 vehicle per household.
Visitor parking is located by our leasing office.
Motorcycles must be parked in a parking space in our parking lot. Please do not park on sidewalks, breezeways, patios, or inside apartments.
Application Process
The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.
All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder.
During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application.
Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.
Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.
Any outstanding charges can be paid through the Applicant Portal.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
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Our team is always ready to answer your questions.